Data Protection

General Information

AID Wallet system is serious about security of the personal information of customers and uses this provided information from customers only in accordance with the terms of this Privacy Policy.In order to use some services of AID Wallet system and reduce fraud and theft, our system asks you to provide information about yourself and your credit or debit card,in case you make payments by a card via AID Wallet system for the first time.

Opening of the electronic account

To open electronic account in AID Wallet system, you will need to provide your first and last name, address, city, and email address. Also, you can open a business account, for this you will need to provide documents about your company. Business account can be replenished from your your company bank account.

Data and profile

Periodically our AID Wallet system can offer our customers complete additional questionnaires and to participate in surveys. This is done both for the collection of demographic information, as well, and to identify the needs of our clients and also to assess the quality of services we provide.

Account data security

To expand the limits through AID Wallet system, you can, but are not obliged to provide information on the credit or debit card (without a secret code) or information about your personal bank account. We may also ask you to answer a variety of questions in order to check the security of your account. This information may be necessary for us in order to process your transactions, requests for a new password if you forget or lose your password, protect you against data theft from your card, to prevent fraud and theft from your account and in order to contact you, also when we need to administering your account. In order to protect against possible fraud and theft, we check all the information that you have provided to us. We use this information to provide you with security in time of use of our services, to process your transactions, as well as to ensure the overall security of customer service and improve the products and services provided by us. All contact information is collected on servers located in the EU. We provide access to personal information about our customers only for technical staff of the company, which it is required to efficiently and quickly perform queries to se rve our customers. If you are a registered user in AID Wallet system, your name, email address and account type may be displayed for other customers of AID Wallet system.

Information on account transaction

When sending or receiving funds via the AID Wallet payment system, we may ask you to provide information about every such transaction, including the total amount and the name of the user (sender). All this information is saved and is never disclosed without an official request. We also save all IP addresses used for logging in to your account. All of these measures aim to prevent fraud and theft.

About traffic data

If you are a registered user of AID Wallet system, your name, email address and account type can be displayed for other system customers.The number of your card and bank account and other financial information will never be given to third parties, except as otherwise provided by law.

Cookies, - which are small data files that are on your device, allow us to recognize you as a customer of our system, if you return to the site, using the same device and browser. We send a session cookie to your device when you make the entrance with your email on account in AID Wallet system, while introducing your email address and password. These files allow us to recognize you if you visit multiple pages on our site during the same session, you will not need to re-enter your password again . After you sign out of AID Wallet system or close your browser, the cookie data session expires and no longer have any effect.

Information about third parties

All the information you provide, as described above, shall not be disclosed by us to third parties without official request. If you send or receive a large volume of payments that pass through AID Wallet system, in some cases, we can make an additional check of your business (for business accounts only), requesting information about you and your business activities from a credit bureau or a business information service .

AID Wallet System is not responsible for the consequences that have arisen in case when customer disclosures information about his account in AID Wallet system. We also reserve the right to that, to periodically, at random, to view reports on the activity done by the customer on accounts and reserve the right to close accounts if received information by us is that account is related to fraud or theft.

Customer service

All your correspondence with technical experts of AID Wallet system is maintained in the records of your account. This is done in order to monitor the quality of services we provide to our clients . Save this correspondence (information) also helps us in the investigation of fraud and theft.

DDoS protection

The site is reliably protected from DDoS-attacks via Vistnet